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How do I make a purchase?
Making a purchase is easy. Simply select your items, along with their size and colour, click 'Buy Now' and follow the prompts on the screen. If you have any problems, don't hesitate to contact our orders department either by email at: customercare@babajaancollection.com or by telephoning the Babajaan customer care team on 020 8144 2194 from the U.K. or on + 44 20 8144 2194 outside the U.K.. Our lines are open Monday to Friday, from 9.00am to 6.00pm U.K. time. Lines are closed on Saturdays and Sundays, and on U.K. bank holidays.
How do I contact the Babajaan customer care team?
If you need to ask anything at all about a product, order or any question that our website doesn't answer, please contact our Babajaan customer care team on 020 8144 2194 from the U.K. or on + 44 20 8144 2194 outside the U.K.. Our lines are open Monday to Friday, 9.00am through 6.00pm U.K. time. The lines are closed on Saturdays and Sundays, and on U.K. bank holidays.
Is it possible to place an order by phone?
A member of our customer care team will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and to help you with any queries about payment. Babajaan's customer care team are available on 020 8144 2194 from the U.K. or on + 44 20 8144 2194 outside the U.K.. Our lines are open Monday to Friday, 9.00am through 6.00pm U.K. time. The lines are closed on Saturdays and Sundays, and on U.K. bank holidays.
How do I know if an item is in stock?
Most items shown are in stock. If a product does not appear in a specific size in the 'Size' drop-down menu, this means the item is only available in the sizes that are displayed. If the item or size is sold out, you will see a 'Sold Out' message next to the size. If an item displays the message 'Coming Soon', this means we are expecting the item in shortly. Please be aware that even if the product is in your shopping bag, it isn't yet reserved and will therefore be available to other customers while you are browsing. Items that have not yet arrived in stock will be available for advance reservation, using the Wish List function. If an item is only available for Wish List reservation, this will be clearly marked on the product page.
What if an item I would like to purchase is out of stock?
If an item you are interested in is out of stock, please email us on: customercare@babajaancollection.com, or telephone a customer care representative to let us know you are interested in the product. You can contact our customer care team on 020 8144 2194 from the U.K. or on + 44 20 8144 2194 from outside the U.K..
What payment methods does www.babajaancollection accept?
We are happy to accept American Express, Visa and Master Card.
Is it safe to use my credit card when I am purchasing at www.babajaancollection.com?
Our website is as secure as we can make it. We use PayPal.com to process payments. Please click here to view Paypal's site and security measures.
How do I know if I have to pay duties and import charges?
Unfortunately Babajaancollection.com cannot be held liable for any import duties payable on orders made, and recommends that all customers make themselves aware of such local charges before ordering. Babajaancollection.com can also not be held liable should local customs officials decide to hold or confiscate items for any reason.
How do I know if my order has been received?
After placing an order with Babajaancollection.com, we will email you to confirm that we have received your order.
Can I track my order?
You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email, or alternatively by logging on to your Babajaancollection.com account and selecting 'Order History'.
Is all my personal information kept private?
Your privacy is of the utmost importance to us. Your personal details will only be used by Babajaan and our carefully selected third party partners to ensure we deliver an excellent service to you, and to process and deliver your order and maintain your account. We will not sell or pass on your details for any other purpose.
What sort of packaging will my order will be delivered in?
At Babajaancollection.com, we believe that the packaging you receive your order in should be just as beautiful as the products themselves. Your beachwear items will arrive in a discreet white box, with our gold flamingo logo at the seal. At your request, the box is lined with either tissue or gift paper. Our Babajaan hats, meanwhile, are packaged in sturdy, double wall boxes, to ensure they arrive in perfect condition.
Does www.babajaancollection.com have seasonal sales?
At Babajaancollection.com we hold seasonal sales all year round. You can be guided directly to the sale section by selecting that category within the SHOP menu. Please note that Babajaancollection.com cannot guarantee that its prices will be equal to offline stores when they go on sale. Also, due to the exclusive nature of our stock, we cannot guarantee that an item will be available for purchase late in the season.
How do I return something for an exchange or refund?
Simply complete the returns form included in your parcel, secure the parcel and return it to the following address:
Babajaan Ltd
121 Sloane Street - Suite 7
London SW1X 9BW United Kingdom